Regarding the mission of the company to improve quality of products and services and enhance customer satisfaction, Mixo tries to remove customers’ needs by offering powerful after sales service such as providing desirable services, giving technical advices, doing all the installation and repair services and follow up of all the performed services.
Mixo has designed and manufactured its products in a way that there is no need to next repair in most of the times and in the case there is a problem, mixo tries to remove it as soon as possible,
So, the machineries are guaranteed in two ways:
1- Guarantee and free changing of the parts
All the products have warranty for 6 months to 1 year and it is possible to increase the warranty time of mixo’s machineries according to the request of the customer.
2- Warranty of preparing and supplying parts
All parts of the machineries of mixo have special code and technical documents which are maintained in the company. Mixo ensures to prepare and supply the needed parts of the products for 5 years, regarding the specification of each product.
It should be mentioned that, it is possible for the machineries which have been sent to the foreign countries to use the services of warrantee by the previous agreement.
Terms and Conditions of the Warranty:
1- Warranty services include repairing the machine and free exchange of spare parts.
2- Guarantee services include only those machineries which have the warranty card. So, be careful in keeping the warranty card.
Warrantee is not applicable in the following situations:
1- Injuries resulting from transportation, power fluctuations, fire, lightning, natural disasters, strikes and improper use
2- Devices that have been altered or repaired by persons other than representatives of the company
3- Any type of tampering or damage in the warrantee card that impair it.
